Business Unit: Credit Cards
Salary Range: £47,200 - £59,000 per annum DOE + Red hot benefits
Location: UK Hybrid with occasional travel to a hub (North West England)
Live for the weekday. Live a life more Virgin.
Our Team
Our Credit Card teams are well on their way to achieving their ambition to disrupt the market - smashing targets, winning industry awards and successfully building both consumer and business credit card businesses, but we're not done yet. We have big growth plans and we can't do this without a truly awesome team of talented people to make it happen.
We are looking for a Business Operations Specialist to join our team. This role is delightfully surprising and rewarding, and we are looking for you to bolster our brilliant team with demonstrable experience of working with FiS and BASE2000. You will be able to use your knowledge and experience of FiS & BASE2000 to become a subject matter expert in Business Credit Cards and an important contributor to the product's success, platform maintenance and performance.
What you'll be doing
- Focus on supporting business credit card stakeholders with technical knowledge and system solutions.
- Maintain and improve the business credit card product.
- Support project related changes and important platform configurations.
- Support and review testing output for platform releases before they go live.
- Review MasterCard releases and consider any changes that may impact the platform.
- Support and execute any platform level remediations.
- Be working with credit card systems and parameters such as BASE 2000 and TS2 or similar systems.
- Develop test plans, implementation strategies and user documentation.
- Take the lead and deliver solutions through build, test and go-live stages, using your expertise to deliver these quickly.
- Support data initiatives utilising various applications such as SAS to provide useful insights for management, reconciliation tasks and third-party recoveries.
- Work with colleagues in all Virgin Money sites, as well as external companies including FiS, TSYS and other suppliers,
- Contribute to the success of the business operations team by taking ownership of cross departmental BAU tasks and work requests.
We need you to have
- Experience working with FiS and BASE2000.
- Business Analyst experience.
- Communication skills - You'll be expected to communicate at all levels, translating complex requirements and solutions to colleagues in a simple, understandable way in your written and verbal updates.
- Self-motivation, logical thinking, and a drive to make this role a success. We don't expect you to know all the answer from day one but we expect insatiable curiosity and a willingness to get to them through research and collaboration.
- Presentation and documentation skills. You will be frequently providing management with professional updates. You will also document business processes and change in a meaningful and auditable way.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.