Job Name - Senior IT Support
Reports to - CEO
Department - IT
Location - Harlow
Job Purpose
We are a well-established and fast-growing fuel and oil distribution company who are looking to employ full-time Senior IT Support to join our Head Office in Harlow, Essex. Reporting into the CEO, the postholder will ensure an effective IT deployment including infrastructure, desktop support and internal procedures in conjunction with all teams.
Overview
We are a well-established fuel and lubricants company who are growing from strength to strength, built on over 100 years expertise in the fuel and lubricants industry. As a result of new business and further expansion, we are looking to employ full-time Senior IT Support to join our successful team.
There is scope for great career progression at New Era Fuels to move into even more senior roles as your knowledge of the company and their product offering widens.
For these positions you will need to have great communication skills, with a passion for business and plenty of personality as well as drive and ambition. A willingness to learn and develop skills is paramount as is a hunger to forge a winning career. This is a very exciting new opportunity in a fast past and fast-growing established business!
Key Responsibilities
- Provide IT support for infrastructure components, including servers, storage systems, and networking devices
- Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols
- Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance
- Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications
- Collaborate with cross-functional teams to develop and enforce IT security policies and procedures
- Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies
- Stay current with emerging technologies, industry trends, and best practices in IT security and infrastructure management
- Provide guidance and mentorship to junior IT staff, assisting with technical escalations and knowledge sharing
- Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base
- Setting up or moving IT electrical equipment for employees when required i.e. new starters or if there is an internal move
- To manage the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across all systems and processes.
- Support Senior Management Team across the business where IT plays an enabling role to achieve their goals.
- To assess the effectiveness of IT infrastructure and applications, and to make recommendations for changes or improvements where appropriate.
- Work closely with third party support providers
Person Specification
- The successful candidate must have worked in a similar role, be self-motivated to work autonomously and communicate effectively.
- Be technically proficient for all Microsoft products and other everyday applications.
- A strong track record of relationship management both with internal and external stakeholders.
- Works well under pressure.
- To work well within a team as well as own initiative.
- Positive can-do attitude at all times.
- Written and oral communication skills.
- Flexible approach to work, will take calls during weekend to resolve Director IT issues where possible
- Ability to demonstrate strong leadership and communication skills
- Drive, determination, and ownership of role
In return we offer
- Private health insurance after 1 years' employment
- Death in service benefit after 1 year's employment
- A net contributions pension scheme (Employer 4% / Employee 5%)
- Recommend a friend policy (£250)
- Departmental incentives
Disclaimer: New Era Fuels do not work with recruitment agencies. If you are a candidate interested in this position, please apply for this role directly on the job board or contact the HR department via our 'working for us' page on the New Era Fuels website.