System Training Manager
Location - Manchester
Rate - £350 to £400 Overall assignment rate to umbrella
Level of Clearance - Willing to undergo Security Clearance
Role Overview
The Systems Training Consultant will work with the delivery teams to develop and deliver blended training programmes for our external customer. This role requires a holistic training approach developing, and delivering in-person, virtual, digital content as well supporting users with deskside support and floorwalking.
To be successful in this role you will have:
- Outstanding communication and presentation skills.
- An excellent team player with a positive, 'can do' attitude.
- A self-motivated, self-starter with ability to work under pressure, a problem owner.
- Multi skilled with experience in design and delivery of system training solutions.
- Experience working with and delivering training to contact centres.
Key Responsibilities
- Developing application training materials including presentations, quick reference guides, bite sized videos, elearning and other digital learning solutions.
- Delivering training in a variety of ways including in person, virtual classroom, and digital training via a LMS or similar.
- Providing floor walking and deskside support to new users of the system.
- Working to an agreed plan, ensuring development and delivery activities successful achieved.
- Supporting the Training Project Manager and wider team with key deliverables.
Essential Skills
- 5+ experience in developing and delivering F2F, virtual and digital system training solutions.
- Experience in using content development tools such as Articulate and Camtasia or Captagate/ video editing experience similar, to produce eLearning and video training solutions.
- Able to stand in a classroom or host virtual classrooms