Global Digital Operations Lead
Are you passionate about digital products and platforms? Do you enjoy providing solutions to support business growth on a global scale? Then we have a unique opportunity for you.
We are delighted to offer a chance to join our exceptional Digital team, part of our CMO function. In this role you will be working across multiple digital platforms, including web, app and express. The successful candidate will be at the heart of our digital and marketing product strategies and responsible for executing any changes across our digital estates. This role also involves spearheading our digital expansion into international markets, thus reinforcing our position as a global coffee leader.
A bit about us...
We're Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK's leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We're on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it's our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our partners across the globe. And as for coffee technology, we're quite simply trailblazing the industry. Here at Costa, it's about doing a great job alongside brilliant people who share a passion for growth. And we promise, we'll always make sure you're loving your craft.
A bit about the role...
Day to day, your role will be to lead global content development and optimisation across multiple platforms. Additionally you will be responsible for:
- Marketing activity: working with different internal teams within the UK and international markets to execute campaigns across multiple digital platforms.
- Optimisation: Increasing the traffic into our digital platforms and improve our rankings across key word search and content.
- Content creation: Increasing the engagement of our key content created to promote moments for our customers.
- Technical Debt: Working with the Digital Technology team to decrease technical debt
- Sustainability: Improve the sustainability of our digital platforms.
- Market Expansion: Successfully launch Costa's digital products and experiences (websites, apps, campaigns) in new international markets within set timelines and budgets.
- Cross-Functional Collaboration: Foster improved collaboration with other teams as measured by team surveys or specific cross-functional project outcomes.
- Innovation: Working with the design and product teams to deliver new digital features or enhancements that improve user experience and engagement.
- Accessibility: Ensure all our platforms meet WCAG AA Standards.
A bit about you...
Proven experience in a digital role is just the start of what we're looking for. So, what else makes a great Digital Operations Lead at Costa?
- Digital Expertise: Proven experience in product management, with a focus on digital platforms and CMS. A strong understanding of customer acquisition, retention, and engagement strategies across various digital channels.
- Strategic Thinking: The ability to design and implement a strategic vision that aligns with business goals. Proficient in analysing complex situations and producing clear strategic solutions.
- Technical Knowledge: Good grasp of technical concepts and ability to converse with technical teams, ensuring smooth product development and launch.
- Data-Driven Decision Making: Skilled in using analytics and consumer insights to drive decision-making. Experience with tools such as Google/Adobe Analytics, SessionCam, Hotjar, UXCam or other similar platforms.
- International Business Acumen: Experience in global digital expansion strategies, understanding the dynamics and challenges of different markets.
- Cross-Functional Collaboration: Strong interpersonal and communication skills with the ability to work effectively across all levels of the organization.
- Leadership: Demonstrated leadership skills in managing and inspiring teams towards achieving their goals. Ability to manage and lead staff.
What we can offer... We're on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:
- Car Allowance
- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 25 days Holidays
Location: Remote contract with the ability to come to the London office a minimum of twice per week.
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what's possible. It's why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa's much-loved culture.
Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.
For any reasonable adjustments and general queries please contact