Job Title: AV Support Technician
Location: Milton Keynes
Salary: £30,000 to £34,000 depending on experience
Job type: Full Time, Permanent
About the company:
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.
Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.
Main Purpose:
To ensure the effective operation of all AV across the site, to include the learning centre and auditorium, events spaces, meeting rooms systems and our onsite exhibitions. Working alongside our external AV suppliers and our exhibitions team, to provide hands-on technical support and a high level of service to the internal team and our customers and ensure that incidents and problems are resolved in a timely manner.
Person Specification:
Required skills, abilities and personal attributes:
- Good technical skillset and breadth of experience of AV & IT systems and their security
- Excellent interpersonal skills with the ability to communicate with all levels within the business. Able to explain technical jargon in a user-friendly language
- Passionate, hands-on approach
- Great team spirit and collaboration and a real willingness to assist others
- Positive solution-finding attitude, based on a "can do" approach
- Incredibly organised and analytical, a real problem solver
- Able to work to tight deadlines and handle multiple and conflicting deadlines and escalate when required
- Good written and verbal skills
Technical experience (Essential):
- Previous experience in AV support or field service engineering, preferably in a visitor facing environment
- Experience installing, supporting or designing meeting room systems
- Experience managing Event AV, including supporting users in the use of the technology such as microphones
- Experience working with, configuring and supporting distributed audio and video systems, including the use of technology such as DANTE
- Experience working with and installing RF Radio Mics
- An understanding and experience of installing/or managing AV displayed in public spaces (e.g., museums and galleries) including audio controllers and handsets, multimedia screens and players, both centrally controlled and locally managed
- Experience working with interactive media and hardware such as touchscreens, digitally controlled interactives and visitor/user-controlled effects
- Ability to write engaging user documentation
The following is desirable (not essential as training can be provided):
- Experience with Clevertouch technology
- Experience Configuring/supporting Q-Sys control systems.
- Experience of show control hardware (e.g., Medialon) and software (e.g., Showmaster Editor)
- Experience in lighting control systems such as Dali/DMX
- Experience of video production/streaming software and hardware (e.g., Tricaster)
- Project management experience
- Experience of IT Desktop Support, including hands on support of a Microsoft Windows estate (desktop/laptop and server)
- Business Analysis / technical analysis
- Understanding and working within the ITIL framework
- Good understanding of networking protocols such as VLAN's, NAT, VPN's
- Understanding and working within the ITIL framework
- Understanding and providing user support for Mobile devices, both IOS and Android based.
- Hands on experience working in, and supporting a Microsoft Windows estate (desktop/laptop and server)
Key Responsibilities:
- Maintaining and servicing all AV across the site, to include the learning centre and auditorium, events spaces, meeting rooms systems and our onsite exhibitions
- Lead the set up and support of all AV for events and meetings aligned to client requirements. Including editing/streaming of live events
- Assessing, reporting and repairing faults with AV across the site. Liaising with external suppliers to repair faults and install new equipment
- Helping to manage Bletchley Park IT Assets for all AV equipment, including lifecycle management and scheduled maintenance
- Requirement gathering and AV asset procurement as needed
- Working with the exhibitions team to scope replacement and new AV, multimedia and interactive software to ensure compatibility and compliance
- Serving as the face of IT to Bletchley Park employees if issues are escalated to you
- Serving as the voice of the user with external service providers
- At the request of the Head of IT, be involved in projects related to the Bletchley Park AV, whether it be from a design, research, implementation or testing perspective
- Constantly look for ways in which the business's AV technology, infrastructure and solutions could be improved and bring those to the attention of the Head of IT for discussion
Closing date is 18th July
Please click the APPLY button to send your CV and cover letter
Candidates with previous experience or relevant job titles of; Audio Visual, AV Service Engineer, Audio Visual Engineer, AV Engineer may also be considered for this role