Our client is a financial services provider who help everyday families achieve their financial goals
The Role
To make outbound calls to existing customers and offer support services and actively identify potential new business/business retention opportunities. Also, providing excellent customer services measured against service standards, and provide good customer outcomes.
Key Responsibilities & Duties
- Liaise with Customers and Field advisers.
- Maintain and update Customer records.
- High Volumes of outbound calls.
- Answer and manage incoming telephone enquiries.
- Respond to Customer's correspondence and telephone enquiries.
- Process and reconcile Customer payments.
- Manage and process contractual changes and customer details.
- 2 late afternoon shifts per month
Knowledge, Skills & Experience
- Excellent telephone manner and customer service skills.
- Strong written and oral communication skills.
- Good organisation skills and ability to prioritise to meet departmental requirements.
- Good computer skills.
- Strong attention to detail.