Customer Resolutions Manager (£47,121 per annum, permanent, full-time)
Job Role
You will be leading our busy complaints and customer feedback service, ensuring that feedback is investigated swiftly and thoroughly, with compassion and understanding. An excellent influencer and relationship-builder, you'll be working with colleagues across the business to get the right outcomes for our customers and to improve our services. You will also manage our relationship with external partners and the Housing Ombudsman Service.
You will be a keen problem-solver, with a good eye for detail and will have the stamina and resilience needed to handle complex cases. An excellent communicator, you'll be skilled in writing for a variety of different audiences and be comfortable and confident having challenging conversations. This will be a busy and varied role, so flexibility and the ability to juggle multiple priorities are a must.
We'll also expect you to have excellent IT skills and be enthusiastic about using in-house systems to record, monitor and analyse feedback. You will able to motivate others creating a high performing team.
If you enjoy a challenge, like working in an energetic, fast-paced environment and are passionate about excellent customer service, we'd love to hear from you.
About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location Details
The role will be based in our Sevenoaks Office however we offer a flexible approach to hybrid working.
Application Information
We will only consider applications submitted with a full CV and completed application form.
To view the full job description, and for more information about our recruitment process, please visit our website.
Advert Closing Date: 9am on 12 July 2024
Interview Dates: 26 July 2024