Operations/Office Manager
We are recruiting for a small and rapidly expanding company in Escrick for an experienced and organised Operations Manager who is looking for a key leadership role.
Responsible for overseeing all operational aspects of the business means that you will enjoy managing a small team of administrators and coordinating a team of assessors. You will love variety, autonomy and the non-hierarchal team mentality that a small business offers. Reporting directly to the Managing Director, and, working alongside other friendly and experienced team members, you will have a broad range of responsibility and have the chance to support all areas of the business.
The role of Operations/Office Manager involves:
Team Leadership & Management
- Leading and manage a small team of administrators, setting priorities and performance goals.
- Overseeing the field team of Assessors, ensuring the timely and accurate completion of surveys etc.
- Managing staff leave, sickness, and maintain HR records.
Client Liaison & Relationship Management
- Acting as the primary point of contact for clients, ensuring excellent communication and service delivery.
- Arranging, leading or attending Teams meetings with clients and contractors, ensuring clear communication and project alignment.
- Handling client complaints and work towards timely and effective resolutions.
Project Management:
- Planning, managing, and prioritising survey projects using project management software and Excel.
- Ensuring seamless communication between the admin team, clients and Assessors on a per-project basis.
- Book accommodation and communicate weekly plans with the field team.
- Engage trusted Contractors during busy periods.
You will also be responsible for Office Management, Health & Safety, Compliance and Financial & Reporting.
We are looking for someone with previous experience as an Operations/Office Manager or in a similar role (if you have experience within the EPC or energy sector that would be great, but not a deal breaker).
Ø Excellent communication and client management skills.
Ø Proficiency in Microsoft Office Suite & project management software.
Ø Understanding of HR practices, H&S compliance and experience in finance-related tasks, such as invoicing etc. will be an advantage.
Ø Personable and outgoing; a positive and professional attitude.
Ø Strong problem-solving skills with the ability to work under pressure and meet tight deadlines.
Salary: £38-£45K (dep. on exp.)
Job type: Permanent, full time, hybrid (3 days in the office)
Benefits include: Free parking, generous contributory pension scheme, flexible working, 25 days holiday + bank holidays.
Immediate interviews for a speedy start!