Due to continued success, our Client is seeking an enthusiastic and highly motivated Sales Order Desk Coordinator to join their Operations team.
Working as part of a small team, looking after both UK and International Customers, the job holder will be responsible for managing the Customer Orders from receipt to despatch.
The Role
- Provide initial contact for Customer Sales Order queries, whilst ensuring responses are professional and timely.
- Process and enter Customer Orders within a measurable turn around time, and with the highest levels of administrative accuracy.
- Monitor delivery commitments to Customers and progress any orders which are at risk of not meeting promised dates.
- Communicate with many internal Departments – Production/Purchasing/Logistics/Technical Support etc. to ensure any queries or problems with Orders are smoothly dealt with.
You will be a highly motivated, team player that is committed to providing excellent customer service and to.
- Load sales orders onto the business (ERP) system
- Process despatch notes
- Calculate delivery dates
- Process delivery confirmations for customers
- Communicate with customers to respond to delivery queries
- Work with the Purchasing and Logistics teams to resolve supply issues
Experience and Skills
- Computer literate
- Organised
- Calm under pressure
- Enthusiastic
- Motivated and hardworking
- Good communication skills – both verbal and written