Salary: Up to £33,683
Location: Coventry/ Hybrid
Basis: Full Time
Work pattern: Monday to Friday, 37 hours per week
Type: 3 x Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.
In housing you can make a real difference, the role of Neighbourhood Officer will involve:
- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation
As Neighbourhood Officer, we need you to have:
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience
Our people are everything and we offer:
- Opportunities for salary progression
- IT equipment to allow some optional home working
- ‘Live work better' scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension – Citizen match up to 10%
- Cycle to work
- Annual leave purchase
- Citysave financial support - savings and loans
- MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen's Wellbeing platform
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
Here at Citizen, our purpose is to provide homes that are a foundation for life.
With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers , Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.
At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone. People are happiest and most productive when they have balance.
We want everyone at Citizen to have the best balance they can between their personal life and their work, because we know this benefit's both our colleagues and customers. Live Work Better is our commitment to all Citizen colleagues. It sets out principles that guide how we work to achieve the best results for our colleagues and customers.
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
This post is subject to a BasicDBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: Sunday 23rd June 2024
Interview date: Friday 28th June 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.