Key Responsibilities for Front of House
Liaise with guests as a first point of contact, ensuring they receive a warm welcome, a positive impression of the company and their needs are met.
Sign in/out of visitors ensuring the visitor log is complete and building passes returned.
Making refreshments for visitors
Responsibility for managing meeting rooms, ensuring they are correctly set up with refreshments and catering as ordered.
Ensure all buildings are stocked with basic office supplies and refreshments upon ordering on a regular basis.
Maintaining the cleanliness of the reception and café.
Help the returns desk with administrative tasks where needed.
Ad-hoc duties including arranging couriers and taxis, distributing incoming faxes.
Taking incoming calls and directing them as appropriate, taking messages where necessary
Open, Date Stamp and distribute post to recipients. Collect and frank out going post.
Overseeing franking machine - reporting faults and ordering supplies
Assist employees with general enquiries.
Assist other areas of the business when required, Facilities, Return Desk, HR etc.
Purchase components etc. from suppliers for both office use and external service orders using SAP and updating and maintaining these purchases through CRM / Microsoft Dynamics.
Filing and scanning documents for upload onto various systems
Person Specification for Front of House
Excellent organisational skills
Excellent customer service skills with a friendly and helpful approach
Administration skills including typing and reporting using Microsoft Office applications
To communicate effectively with people at all levels
A positive and enthusiastic approach to delivering the role
Able to work well independently
Sociable
Self-Management / Communication / Planning / Organising