Adecco are currently recruiting for a customer service advisor to be based in Maidenhead
The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £13.00 /£14.00 - 12 Month Contract
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
Accountabilities
Customer Service:
- Adherhance to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
- Receiving and processing incoming customers' orders and queries
- Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
- Point of contact for external remote sales team with any order/query issues
- Strong collaboration within business operations and customer services team
- Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc
Financial and Quality compliance:
- All Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account - delivery of product.
- Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)
Training and Compliance
- Ensuring all SOP and training are up to date in timely manner.
- 100% compliant with policies and procedures
Experience/Competencies
- Customer service background
- SAP experience preferable
- Microsoft Office, including strong Word, Excel skills
- Understanding of logistic/supply chain processes
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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