PART TIME ADMINISTRATOR
WORCESTER/HYBRID
£23,000 PRO RATA / £12.79 PER HOUR
Our client, a not-for-profit organisation,, are looking for an Administrator to join their fast-paced and rapidly growing team. In this newly created role as an Administrator you will be responsible for providing an effective administration service to support the efficient running of department and delivery of customer first services.
This is a part time role, working across 5 days, Monday to Friday i.e. 9.30-2.30 for example, working from Worcester three days a week, with an option two days of home working.
BENEFITS
Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.
RESPONSIBILITIES
As an Administrator, you will be:
- Coordinating, reporting, maintaining and monitoring effective and efficient administrative systems to support the high quality and consistent complaints resolution, enquiry and customer feedback services
- Providing general administrative support, record keeping and information preparation
- Communicating effectively and professionally at all times, maintaining team mailboxes in line with policy and procedure
- Supporting the senior management team by ensuring accurate and timely information is collected and collated, analysed and interpreted to ensure regulatory and other standards are continuously met or exceeded.
- Preparing and presenting information clearly and concisely providing responses to complex enquiries, including the handling of sensitive information
- Coordinating and tracking escalated contact from customers of external stakeholders to ensure timely updates and resolution of the issue whilst ensuring customers and stakeholders are kept informed.
- Contributing, as appropriate, to special programmes and projects
WHAT YOU NEED
To be considered for the role of Administrator , you will need:
- Recent experience of undertaking a similar role including delivering high quality customer services
- Proven experience in managing administration processes relating to customer complaints and compensation
- Working knowledge of effective communication at all levels
- Experience of mailbox/query management and dealing with escalated queries
- Working knowledge of dealing with commercially sensitive and confidential data
- Excellent communication and presentation skills
- Microsoft Office skills
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming an Administrator , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don't miss out. Apply today!