Our client seeking a highly skilled and experienced Airfreight Import/Export Operator to join their dynamic team. The ideal candidate will have over 5 years of experience in freight forwarding, preferably within the pharmaceutical industry. This role requires a deep understanding of airfreight logistics, import/export regulations, and a keen eye for detail to ensure compliance and efficiency in all shipping activities.
**Key Responsibilities:
- Adheres fully to the companies Quality Management Systems/Standard Operating Procedures/Company Policies/Procedures (Company Handbooks) at all times.
- Has responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of the Health & Safety regulations.
- Adheres to the Company Equal Opportunities Policy, behaving in an anti-discriminatory, culturally sensitive manner at all times
- Ensures confidentiality at all times, ensuring full compliance of Data Protection Act
- Ensures the efficient use of energy supplies and the effective management of waste.
- Answers telephones, meets and greets visitors and contractors as per company policies/procedures
- Maintains records in accordance with established policies and procedures and audit guidelines
- Attends and participates in internal meetings as appropriate
- Communicates and cooperates with internal departments as appropriate
- Participates in audits as appropriate
- Contributes to the maintenance of good housekeeping regimes.
- Undertakes continuous professional development (CPD) to maximise knowledge and understanding, ensuring compliance at all times with any relevant legislation.
- Contributes ideas and suggestions to support the continued growth of the company
- Delivers a quality customer/client service
- Identifies potential for new business development (where appropriate)
- Adheres to and fully supports the companyies continuous improvement programme
- Performs miscellaneous job-related duties as assigned
- Dealing with internal and external customers on a day to day basis.
- Central Steering Programme (CSP) with Support/Guidance of Product.
- Developing effective relationships and negotiating with carriers and overseas agents, on a face to face basis when required.
- Pre-booking identification with Support/Guidance of Product.
- General Airfreight Service Levels - Steered and used where necessary.
- Consolidations, consolidation days and Airline usage optimised - with the use of DWH.
- Entering HM Customs entry procedures, import and export (NES).
- Ensuring accurate data is processed in Hellogic such as billing and operational functions.
- Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
- Airline and palletisation and ULD building.
- IATA/CASS reconciliation.
- Ensuring that management is kept fully informed and taking advice where necessary, on any serious HR issues, which may arise.
- Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
- Provide customer reports where required.
- Constantly consider initiatives which will enhance the customer experience.
- Be committed to excellent service quality.
- Take all incoming calls from customers and all bookings using appropriate documentation
- Responding to customer enquiries professionally and promptly and liaise with customers on all queries and issues
- Manage and achieve department and company KPI's
- Support month end financial processes
- Support sales to develop new and existing business by sharing sales leads.
- Responding to customer booking and overseas agents requests
- Liaising with overseas branches and internal customers
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
- Please Note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview