Role Overview
Savills Chelsea is a residential office covering sales and lettings within Chelsea and South Kensington. The Chelsea office is very busy, made up of a growing team of 14. As a receptionist, you will be supporting a lettings team of 6 and a sales team of 6 with the support of a lettings and sales coordinator.
You will be the first point of call to greet clients when they come to the office and deal with sales and lettings enquiries as appropriate. You will ensure the smooth running of the office on a day-to-day basis, be responsible for sales and lettings keys, complete all admin tasks and support the teams when required.
Key Responsibilities
- Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc.
- Responsible for managing meeting room requirements
- Responsible for managing all car parking requirements
- Responsible for managing stationary orders
- Responsible for managing the signing out of keys and safe return
- Responsible for all incoming and outgoing post
- Maintaining weekly, monthly and daily records
- Ensuring the front of house areas are clean and tidy at all times
- Certification of ID, Proof of Address and Right to Rent checks
- Assisting with the marketing of properties
- Raising PO Numbers and processing invoices
- Updating and maintaining the Receptionist Processes and Procedures Manual
- Assisting the Sales Coordinator and Lettings Coordinator with ad hoc tasks and/or projects
This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
Technical experience:-
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Educated to GCSE level and above
Skills and Knowledge:-
- Previous experience in performing a receptionist role
- A proven track record in providing excellent customer service and administrative support
- Confidentiality and discretion in dealing with all aspects of the role
- Strong communication skills both verbally and written
- Excellent attention to detail and organisation skills
- Ability to multi-task and prioritise
- Pro-active and flexible approach to work
- Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
- Diplomatic, friendly and approachable
Assessment applicants can expect during selection
- Screening call
- 1st and 2nd stage interview
- Personality Profile
Find out more about Savills offer