Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.Hays are recruiting for an exciting opportunity for a Contract Change Executive to join our client on an ongoing long-term assignment.
Your new role
- Support an inspiring vision of the future that motivates and inspires other team members and self to engage with that vision.
- Ensure operation within the appropriate regulatory framework.
- Fulfils the approach for associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers and the vehicle total loss process including salvage. This includes creating added value towards customers by actively managing running contracts and the signalling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the client and its customers.
- Supports and fulfils the approach for optimising the in-life risk (Residual Value, Repair, Maintenance, tyres and replacement vehicle) as calculated into the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy.
- Adheres to policies and procedures for contract management in compliance with our clients' policies.
- Delivers effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices and vehicle total loss including salvage.
- Assist with the processing of live fleet vehicles that have an insurance product with AL-UK, e.g. Early Termination and motor insurance
What you'll need to succeed
- An understanding of our clients' products, services and the terms and conditions that underpin them would be an advantage.
- Proven experience of working in a busy customer service environment
- Experience of achieving targets/KPIs
- High level of accuracy and attention to detail
- The ability to influence and persuade other team members and line manager, to review and alter practices, where necessary.
- Innovator with an optimistic outlook and positive attitude towards change
- The ability to assess and make effective decisions under pressure.
- The ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management.
- The ability to use your own initiative.
- Creative and forward thinker
- Well-developed IT skills, including word, Excel, PowerPoint, databases.
What you'll get in return
- 35 day holiday (Including Public Holidays)
- On-site canteen
- Free parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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