JC148 - Senior Property Manager
Location – Glasgow
Salary – £Competitive + Vehicle Allowance
Overview:
First Military Recruitment is working in partnership with our reputable client who is seeking a Senior Property Manager to join their team in Glasgow.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client's customer excellence charter.
The ideal candidate will have prior experience working within the factoring or housing association industry.
Duties and Responsibilities:
Customer experience & engagement:
- Act as the deputy for the relevant Associate Director.
- Offer support with technical questions and daily escalated issues.
- Building and maintaining relationships with both customers and contractors.
- Responsible for creating and distributing regular customer communications.
- Conduct regular owners' meetings, in both individual and group settings.
- Plan, attend and manage evening AGM's for portfolio sites.
- Support colleagues with owners meetings where appropriate.
Portfolio management:
- Manage a complex, high value portfolio of properties.
- Responsible for instructing and monitoring both reactive and proactive repairs.
- Manage and co-ordinate customer insurance claims process.
- Conduct regular property visits.
Skills and Qualifications:
- Minimum 3 years' property factoring industry experience.
- A comprehensive working understanding of property management legislative requirements.
- Previous experience in dealing with a complex, high value portfolio of properties.
- Works well under pressure.
- Ability to produce, interpret and present business data metrics.
- Ability to demonstrate leadership potential.
- Previous experience in a customer service-based role.
- Strong communicator.
- Ability to work well as part of a team.
- Ability to work to targets.
- Full, clean UK driving license.
In return our client offers:
- A competitive salary DOE.
- Company pension.
- Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
- Other benefits TBC.