The Opportunity: Hire & Service Controller
Contract: Permanent
Location: Forkway (Dewsbury)
Salary: £23,695 - £25,000
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
Role Purpose:
This is a cross functional role providing high levels of customer satisfaction through efficient organisation of processes primarily within STH (Short Term Hire) and Service Support areas of the business. Communicate with customers and colleagues professionally at all levels. Deliver information to the business when requested and fulfil all administration duties to assist the Company in achieving its ambitions and targets.
The Impact you will have:
- To ensure that customer satisfaction is achieved, and that all duties and obligations are met.
- To act as a first line contact for STH customer calls, including receiving and recording incoming customer service calls, assisting, and communicating with the Service Team to update the Protean system in line with the specific hire or service functions.
- To develop and pursue existing and new short-term hire business, process and specify correct equipment to meet the customer's requirements in liaison with the National STH Manager.
- To arrange all hire contracts including third party cross hires utilizing company hire templates and IT processes ensuring that all charges and costs are correctly accounted for and invoiced accordingly, ensuring we meet company objectives and KPI's.
- To follow up outstanding hire enquiries.
- To prepare purchase order numbers in conjunction with Service and Hire functions where necessary, collate all essential paperwork and file on completion.
- To manage and arrange all equipment transport requests and make certain the most cost-effective method is applied for utilising our own vehicles or third-party intervention. Ensure all equipment in and out of the facility is logged and charges and costs are correctly applied and invoiced to the customer where necessary.
- To assist in all other areas of the service administration operations as required and to provide full support to the National STH Manager.
What will help you to excel in this role:
- Proficient in general IT skills including MS Office particularly Word and Excel
- Excellent customer service skills
- Attention to detail
- Ability to work within timescales and to meet deadlines as and when required
What you can expect from us:
- £23,695 - £25,000 + Bonus Scheme
- Monday - Friday - 40 Hour week
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
What's next
- If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met