We arecurrently recruiting for an Administrator / Client Customer Account Handler on behalf of our client.
Salary £25,000 per annum
Full-time: 37.5 hours a week Monday to Friday office based
About the role.
- You'll need to be able to think on your feet, have great communication and problem-solving skills and a real 'can-do' attitude with a passion for doing the right thing for customers.
- As an Executive, you'll be personally responsible for key account management, have your own areas of responsibility
Key responsibilities:
- Key account management responsibility.
- End to end query management.
- Developing and maintaining excellent working relationships with clients, suppliers, and partners.
- Supporting data reporting requirements.
- Inputting and updating data into our systems with accuracy and integrity.
- Helping to improve our information systems and processes; ensuring that everything works as it should and as efficiently as it can for the team and our clients.
- Ensure performance metrics are met.
- Any other activities which support the day-to-day operations
You must have:
- Previous customer service experience.
office experience
- A passion for customer experience and getting the right outcomes in the best way.
- Excellent attention to detail.
- Experience in data input.
- Great IT skills including using Microsoft Office applications.
- Tenacity and enjoy problem solving.
- A sense of humour and a positive, fun attitude to work.
Desirable:
- Account management with a solid understanding of the operational aspects of the industry.
- Experience of data analysis.
Acorn by Synergie acts as an employment agency for permanent recruitment.