One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all necessary equipment, on-boarding and training to be able to work remotely as a hybrid model will be in place after the training (2 days from the office and the rest from home). Working hours are Monday to Friday / 7 - 15:30h.
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Finnish speaking market
- Demonstrating empathy, patience and resilience while safely assisting customers
- Ensuring that all enquiries via telephone and email are being responded to in a timely manner
- Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
- Required to be fluent in Finnish to a native level, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service, customer support or help desk role would be desirable
- Experience or knowledge of medical equipment and an interest in the health-care industry is a plus
To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.