We are currently recruiting for a Conference and Events Assistant to start immediately for 2 months. This role is hybrid and for 2 months. Pay £15.25.
THE ROLE
The purpose of this role is to be part of and provide all round administrative support for the team delivering the College's education and events strategy.
The main area of work for this role is to be the point of contact and to deliver an excellent customer experience for event delegates throughout the event process. This will require the development of in-depth knowledge of College event processes and systems, as well as delivering continuous improvement in these areas.
WHAT WILL YOU BE DOING?
Customer Service
- Handle customer enquiries by email and phone for all events, ensuring queries are handled professionally, politely, accurately and in a timely manner
- Maintain all aspects of the customer online event booking process. This includes making sure the end-to-end process is as smooth as possible and that delegates receive the right information.
Event Administration
- Provide general administration support to the Education and Events Team
- Prepare accurate, detailed event-specific material and documents, such as event sign in sheets, name badges, speaker bios
Event Marketing
- Support the promotion and marketing of College events to target audiences. This includes email marketing, updating the College website, data management, social media, and exploring new marketing channels
- Ensure all College events are added to external event calendars
Event Logistics
- Support the Education and Events Team with delivering events, online or face to face
- Support the editing of event video recordings
Event Reporting and finances
- Update delegate number reports weekly; support the collation and management of event feedback
- Support the Conference, Event and Partnerships Managers in the financial management and reporting of events, including the processing of speaker expenses and reporting delegate income
ABOUT YOU
- Strong interest in event management or professional development
- Experience or ability to handle complex customer queries with professionalism, precision and speed
- Confidence organising and maintaining accurate digital records
- Self-motivation and the ability to multi-task, prioritise and manage your time
- Confident and professional oral and written communication
- Proactive and constructive approach to problem-solving
- IT experience, including MS Office (or related software), databases and social media
- Ability to travel occasionally for work