Purpose of the Role
To effectively lead a team of Housekeepers to undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.
Key Responsibilities
- To support and assist the Soft Services Cleaning Manager in their duties.
- To ensure that employees are trained, and that all relevant records are maintained effectively.
- To ensure that Savills Company Policies & Procedures are adhered to by all employees, at all times.
- To liaise with Retailers & Department Teams, as and when required.
- To supervise employees to ensure that all specified cleaning standards are maintained at all times, highlighting any issues to the Soft Services Cleaning Manager.
- Induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
- Monitor attendance and timekeeping of employees; notifying the Soft Services Cleaning Manager of any relief requirements and escalating any failures to adhere to the local absence reporting procedure.
- Ensure all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
- Inform the Soft Services Cleaning Manager of any vacancies and assist in recruiting where required.
- Monitor cleaning materials, ensuring they are available on-site in an appropriate location.
- To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.
- To supervise and co-ordinate periodic works as and when required.
- To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
- To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager.
- To undertake own cleaning duties, supporting colleagues and covering them when required.
- To undertake and deliver training as necessary and appropriate.
Health and Safety
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
- To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
- To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
- To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their duties.
- To facilitate the communication process and to provide feedback as necessary and appropriate.
- To ensure that all equipment within your control is serviced and maintained in a safe condition.
- To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
- To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
- To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
- To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
- To inform the Soft Services Cleaning Manager of any non-compliance or issues.
- To be fully aware as to your individual, and those within your teams' responsibilities, in relation to Savills' Health & Safety Policy Statement.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
- To live within commuting distance of the site and have your own independent method of transport.
Person specification:
- Able to lift and carry heavy equipment, furniture, rubbish.
- Able to wear personal protective equipment as supplied.
- An effective communicator with a good understanding and speaking of English.
- Able to plan and priorities' workload to ensure objectives are achieved on time.
- Able to identify problems and take appropriate action where necessary to resolve.
- Able to follow instructions on the use of cleaning materials and machinery.
- Able to attain a consistent standard of service in cleaning duties.
- Enjoys and is able to work constructively as part of a team.
- Able to adhere to manual handling and health and safety regulations as required.
- Flexible approach to work.
- Appreciates that projects need to be completed; effective and efficient time management of self and duties.
- Methodical approach with an ability to work under pressure.
- Uses judgement to know when to ask for help and guidance.
- Takes responsibility for own work and demonstrates initiative.
- Records information accurately and pays attention to detail.
- Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.Able to train and coach employees, both