Job Reference: /SF/14-08/1263/6
Job Title: Rail Site Manager - Cleaning
Location: Filton
Hours per week: 20:00 to 06:00, 08:00 to 16:00, 09:00 to 17:00 on a variable shift rota, 40 hours per week
Weekend and Bank Holiday working will be a requirement
The site is a 24/7 operation and therefore flexibility will be required to ensure oversight of both the day and night operations - predominantly night shift working
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job Overview
We are currently recruiting for a Rail Site Manager to join our passionate and driven team based at our client's site in Filton.
Reporting to the Senior Operations Manager you will take the lead operationally for your Location in ensuring that the contracted services perform to the highest standards, fulfil all contractual obligations and services. You will maintain and deliver the standard for safety, quality, time and cost. Working closely with the Senior Operations Manager, the Site Manager will monitor and be accountable for the goals to improve on service delivery and operational performance, developing shared goals with stakeholders and internal teams to grow the relationship.
Key Responsibilities:
- • In conjunction with Stakeholders and other OCS managers deliver the payroll and rosters for your location taking into consideration short-, medium- and long-term planning and overnight cleaning and any additional work. • You have full accountability for the implementation and delivery of the client cleaning specifications and its services in your location. • You have responsibility and accountability for all financial overtime and stock control within your location. • Working collaboratively with all employees in your location and across OCS where applicable, you will be a champion for change; implementing new policies and processes and be an advocate of new ways of working, influencing employees, to ensure buy-in. • You have responsibility and accountability for leading the effective operational delivery and facilitation of all Services within your location. • You will hold weekly and periodic reviews with the Senior Operations Manager • Liaise closely with the Supervisors, Team Leaders and your employees to ensure common service delivery standards and collaborative working are met. • Working closely with Senior Operations Manager you will review and implement new initiatives, legislation, and other changes both internal and external.
- • Overall responsibility for the management of hours delivery for the contract for your location area and oversight of the Supervisors; this includes all operating costs for the services and includes responsibility for the approval of expenditure from your allocated budgets as determined by the Account Director. • Authorise expenditure as agreed by the Account Director. • You will ensure that budgets and expenditure for your location is robustly monitored through regular reviews stock spot checks. Making recommendations for and implementing control improvements as necessary. • You will provide regular reports (Daily Report / Equipment /Night Report / Cabin Trackers / Additional Work / Overtime / Stock / Training Records) regarding the Operation to the Senior Operations Manager. • You will be responsible for the Production and reporting of a weekly and monthly detailed hours for your location and the capture and reporting of additional costs incurred to be charged to the client.
- • Create a performance culture by setting standards, objectives and targets for the team and leading by example. • Ensure a staff appraisal and development process is followed within the team. • Ensure the management of capability, absence and disciplinary matters.
About You:
- Applicants must have the right to work in the UK
A proven track record in cleaning service delivery. • Experience in implementing, reviewing, and achieving the standard for safety, quality, time and cost. • Demonstrable experience of managing a team. • Strong interpersonal skills with an ability to operate and build credibility with employees • Experience in leading and inspiring a team which may be dispersed across a region. • Excellent diplomacy skills combined with the confidence and resilience to handle potential conflict situations. • Ability to resolve conflicting issues and priorities. • Outstanding knowledge and a demonstrable track record of expertise in the successful management of in-house teams at a local level • Have level of technical understanding and be able to grasp technical issues and advise on solutions. • A willingness to travel to sites across the contract region at short notice. • Good verbal, written and interpersonal communication skills • Flexible working attitude to accommodate the contract requirements and changing business needs. • Good IT skills including use of Word, Excel and Outlook and Internet Explorer • The ability to sufficiently use hand held devices such as, but not limited to, smart phones (Android or IOS), tablets (need to be able to effectively respond to emails, texts, calls and use auditing tools via these devices) • Organisation skills for meeting deadlines and supporting others to do same • Relationship building, Customer Care, Self-development, Leadership, Decision making techniques, Problem solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. • Experience of managing /motivating people • Knowledge of Transport contracts especially Rail De