Are you a Senior IT Engineer looking for your next challenge? Are you looking for a company that can offer you a role with a wide range of tech, development opportunities and a competitive pay package? If yes, keep on reading...
My client is a leading MSP with a large client base and they are on the lookout for a Senior 3rd Line IT Engineer to join their growing team. You will be responsible for all technical queries from their clients along with being the escalation point for the Service Desk Engineers. The role is varied offering opportunities to get hands on with a wide range of tech and projects.
General Responsibilities & Experience:
- * Resolving Customer and Client issues via Tickets, Emails, Phone and occasional Face to Face
- * Escalation point for the Service Desk team
- * Working with Customers on complex issues that require a high level of expertise
- * Working with the team to KPIs and SLAs
- * Pre-Sales support for new and existing clients and working with the Projects team
- * Occasional deputise for the Support Manager and Service Desk Coordinator
- * Configuring and Troubleshooting Switches
- * Active Directory, Group Policy, Azure AD
- * Firewall and Router Configuration and troubleshooting
- * Window Server Troubleshooting - 2016 onwards
- * Microsoft 365 - Exchange, SharePoint, Dynamics - Admin and Migrations
- * Working with Cloud Solutions in Azure - Virtual Machines, networking and security
- * LAN/WAN/Wi-Fi, TCP/IP, Routers, VPN, Firewalls, VLANs, DNS, DHCP
- * Backup Management
- * Cyber-Security Tools, Technologies and Processes
- * Previous experience with VoIP systems - troubleshooting and administering
- * Great communication and customer/client service - crucial
- * Ability to go out to clients sites for work as and when the business needs (occasional)
Qualifications and Experience:
- * Previous MSP Experience
- * Relevant qualifications and/or a Degree - Advantageous
- * Full Clean UK Driving License
Salary: GBP 35,000 - 45,000 DOE
Location: Liverpool - Hybrid
Working Pattern: Monday - Friday 8:30am - 5:30pm - 1 hour lunch
We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you!
URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS
If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on .
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.