A logistics company based near Heathrow is seeking a Customer Service Agent to join them on a permanent full time basis.
Client Details
The client is a medium sized transport and logistics business based near Heathrow airport.
Description
- Supporting customers by phone and email.
- Handling queries quickly and efficiently and maintaining a high standard of communication.
- Ensuring correct team standards of customer communication are reached.
- Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
- Ensuring hard copy PODs are returned to customers within the required time frames.
- Good verbal and written dialogue with internal and external contacts / users at all times.
- Sending excel reports as and when required to customers.
- Working collaboratively with the team to identify challenges and find solutions.
Profile
The successful candidate will have worked in a Customer Service/ data entry role previously and have good IT skills.
They must have-
- Ability to work to deadlines in a time sensitive environment.
- Good communication skills
- Strong administration skills
- Ability to understand and solve customer queries in a calm and professional manner.
Job Offer
A permanent role and competitive salary.