Your Company:
An outstanding market-leading HVAC business is seeking a dedicated 'Hire' Coordinator to join the Hire Team in the Greater Southampton area. The business produce a wide range of HVAC equipment and solutions, across varying niches including both in a hire/rental and also a purchasing capacity, allowing the business to cater for all of its clients' needs, including supporting them during emergency periods to ensure customers have the facilities that they need at all times.
This role will work in the 'Hire' division, supporting the business with its rental/hire offerings from a coordination capacity. You will be dealing with customer enquiries, scheduling technicians and keeping in regular contact with these, to ensure that visits are completed and that customers are happy. You will also be handling the logistics of exchanges for parts that may be required from time to time, ensuring that new parts are sent to customer sites in a good time period.
Your Role and Responsibilities
_While in this position your duties may include but are not limited to:
- Scheduling all outstanding and progress calls to ensure they are completed on time, prioritising work to manage workload appropriately
- Collaborating with Regional Managers to deliver a seamless service to clients, ensuring that technicians are coordinated appropriately by the respective manager
- Updating the calls/work for the technicians on the road so that it reflects real time needs and circumstances
- Ordering parts on behalf of the technicians so that jobs can be completed in a timely manner
- Taking responsibility for the extra parts that are required above the original delivery
- Handling the exchange of equipment in this hire division, ensuring transport of goods is arranged and liaising with relevant depots, customers and technicians to update as required
- Ensuring that all parties, including customers and technicians, are kept up to date with any updates to scheduled plans
- Dealing with client queries and issues relating to scheduled work done by technicians
What you will need to Apply:
The business is keen to hear from strong administration coordinators, with an excellent career background in coordinating workers, handling orders and scheduling deliveries. It would be highly desirable for you to have exposure within a HVAC or engineering business. You will need to possess excellent communication skills and a natural ability to organise and plan your workload to be most effective. Strong IT skills are vital for this role.
What you will get in Return:
You will be rewarded with a starting salary of up to £30,000, subject to previous experience, alongside a comprehensive rewards package to include excellent holiday, pension and employee contributions as well as additional benefits and incentives. This role can also be worked in a hybrid capacity, at the managers discretion, allowing for a supportive work-life balance and the freedom to complete your tasks in the manner that works best for you.
You will also be given the opportunity to progress and develop within the role, leading to a potential management position, overseeing the whole department. You'll be supported to achieve your targets and goals to facilitate this growth and have the tools at your disposal to advance your knowledge and skills relevant to the role.
To find out more, please reach out to:
Shauna Murphy - Talent Acquisition Specialist
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