We are pleased to be partnering up with a great company based in West Wickham who pride themselves on offering excellent service to their customers and providing a fun but hardworking office environment .
Salary27k OTE, 24k Basic. Employed role. Full time + 1 Saturday / month on rota (paid as overtime)
Job Purpose:
- To be the face of the company – greeting customers over the phone and in person, building a rapport from the first interaction
- To manage all enquiries with a view to converting all quality leads into in-home appointments
- To ensure that you display the behaviours within our company values in order to achieve the company's vision and mission
Key Responsibilities:
- To answer phone calls and deal with any telephone queries about our products and/or services
- To action all new enquiries coming through the website in a timely manner
- To deliver outstanding customer service at all times
- To be highly motivated with a can-do attitude to go above and beyond for our customers
- To provide an excellent level of communication, both written and verbal
- To book design consultants appointments – always ensuring the best possible daily routes and keeping a constant check on diaries to ensure they are as efficient as possible
- To provide accurate and detailed information to the design consultants about the survey they will be attending, ensuring all details regarding the needs and wants of the customer are noted clearly
- To manage the lead pipeline on a daily basis
- To keep relevant parts of the CRM system updated
- To assist with post sales activity including customer measure / installation bookings and follow ups as required
Key Skills & Experience:
- Highly motivated to go above and beyond for our customers
- Presentable with a warm, confident and polite demeanour
- Previous experience in a customer service driven role is an advantage
- Flexible with a can do attitude
- Planning and organisation
- Strong attention to detail with regards to data entry in particular
- Excellent communication skills, both verbal and written
- A solution focussed individual who strives to improve processes and the customer experience
- Ability to work in a well ordered and methodical manner
- Ability to use own initiative and multi-task
- Ability to remain calm in difficult or stressful situations
Benefits:
- OTE 27k, Basic 24k
- 20 days holiday + 8 Bank Holidays, growing by 1 day / year after 3 years
- Additional day's leave for your birthday
- Pension
- Uniform provided
- Potential to earn bonuses on reaching individual targets and objectives
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
If you are interested in this role and have the relevant experience, please apply asap , Interviews likely to be week commencing 12th Aug