We are working with a rapidly growing business in Cheltenham who are looking for an ERP Support Analyst to join their growing team. Working with D365 this is a great opportunity for an experience Application Support Engineer with a background in supporting ERP's to work with D365 or somone who has experience supporting Dynamics 365.
As they continue to grow this is a great opportunity to develop into Functional Consultant roles within the business. This role can also be fully remote or some time on site.
Key Responsibilities
- Provide specific 1st/2nd line software support for the platforms supported by ERP support team including their associated integrated applications.
- Provide Dynamics AX & D365 administration duties.
- Monitor ERP batch queues for error notifications.
- Manage and maintain user access lists/security around environment access.
- Train end users on elements of Dynamics AX & D365, including integrated applications.
- Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
- Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required)
- Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
- Remote Support management of customer issues when required
- Complete service request fulfilment as necessary
- To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing 'How To' documentation (building and maintaining the existing knowledge base)
Knowledge & experience required:
- Experience of working in a busy environment, to targets, to SLA's and within timescales
- D365 experience (preferable).
- Previous Service Management experience (ITIL preferable)
- Excellent customer service skills and exceptional telephone manner
- Knowledge of ERP systems and broad business and accounting processes (invoicing, purchase orders etc) is desirable but not essential.
- Good communication skills on all levels
- Ability to participate and contribute successfully within a team environment.
- Must have strong problem-solving skills.
- Good organisation & prioritisation skills
- Willingness to continue learning and develop your technical skills.
- Good knowledge of Windows 10/11 windows, Office 365
What will you get?
- Highly competitive salary package
- 10% pension + share scheme
- Annual Bonus
- Remote working environment
- Paid certifications and ongoing CPD
If you feel you match the above click 'apply now' with an up to date version of your CV.
Recruiter: Adam Titmus