Change Administrator
£28,500 + Benefits below
Pension contribution.
24 days holiday increasing with service + Bank Holidays.
Discretionary bonus scheme and regular contribution awards.
Social gatherings for those that want to enjoy a more social element.
Perkbox incentives.
Cycle to work Scheme.
Charitable Giving.
Flexibility with regard to work pattern and your commitments around home.
Must be able to hold an SC Security Clearance (UK Passport Holder)
We have a great opportunity for a Change Administrator to grow your career with a fantastic company near Swindon. If you're ambitious, self-motivated and ready for a new challenge then this is your opportunity to work for a UK market leader in secure managed services.
A Change Administrator is required to fill a key role in an existing Change Management Team, to oversee the progress of Change Requests for multiple customers and to assist the Change Manager and Change Coordinator in maintaining and improving the Change Management function overall.
What you'll be doing:
A typical breakdown of your role would be:
- Gain in-depth knowledge of the Change and processes for each Contract.
- Day-to-day ticket management - Ensure tickets are kept up to date and customers are communicated with efficiently.
- Attend Change Advisory Board meetings and assist the Change Coordinator, taking minutes and updating tickets.
- Assist in the organization of Change scheduling, as well as task assignment.
- Drive the adoption of best practice standards and governance across the business.
- Working with the Change Manager and Change Coordinator to continually improve the Change Management process by being a point of contact for customer/internal feedback.
- Helping to provide regular in-depth refreshment training of the Change Management Process for customer and internal stakeholders.
What skills and experience do you need?
Essential skills:
- Experienced user of MS Office toolset
- Experience in using a Service Management Toolset e.g. Remedy, Cherwell etc.
- Basic understanding of ITIL best practices and ISO9001, ISO20000 & ISO27001
- Previously worked within a service management function dealing with multiple customer needs simultaneously
- Excellent communication skills - Including but not limited to Emails, face to face meetings, conference calls, presenting to a group.
- Ability to be decisive and assertive when faced with a potential problem.
- Strong organisational skills under pressure, with the ability to prioritise based on business and customer needs.
- Willingness to provide feedback and use initiative to improve processes.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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