Housing Solution Team: Triage Officer needed in Hereford ref OR359
£22.43ph
22.2 hours per week (3 days)
- To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work.
- Previous Experience working a in Local Authority and interaction with customers
- Ability to be satisfied of the Eligibility and Homelessness criteria
- An understanding of Legislations would be beneficial but not a requirement.
- Experience dealing with Homelessness Situations and dealing with them over the phone
- To work as a team member in a pressured environment and also work with internal and external partners
- To ensure relevant letters are sent to applicants in a timely manner
- To ensure that emails are responded to in a timely manner
- To identify where referrals to relevant agencies are appropriate
- To input data and ensure IT systems are kept up to date and accurate
- To provide excellent time management and customer service