Are you an experience administrator looking for a new long term temporary role? If so, we have just the role for you
Details:
- Job: Taxi Licencing Administrator
- Client: Transport for London
- Hours: £14.72 per hour PAYE – 35 hours Monday to Friday
- Address: Endeavour Square, Stratford, E20 1JN / Hybrid with 2 days in office each week
- Start date: October
- End date April 2025
Responsibilities:
- Delivery of the day-to-day licensing administration functions in an effective and efficient manner including:
- Reading, analysing and processing licence applications in a timely manner and in accordance with defined criteria, ensuring that all required documentation complies with specified, legal requirements and that customers are kept informed of the progress of their application in writing.
- Communicating with customers, stakeholders and internal/external partners by drafting and sending written correspondence using the most appropriate communication channel, including but not limited to telephone, Microsoft Teams, letter, meetings and emails.
- Providing accurate and effective responses to licensing enquiries from customers and internal/external stakeholders, in a professional, timely and accountable manner using the most appropriate communication channel
- Making prompt licensing decisions, including issuing, refusing, or withdrawing new and renewal operator, driver and vehicle applications in line with relevant regulations, policies and business rules
- Providing generic taxi and private hire advice and guidance in line with published guidance available externally on Taxi Private Hire websites, publications and documents
- Assessing and identifying cases that require escalation, demonstrating an understanding of reputational risk factors for the applicant/licensee and for Transport for London
- Maintaining accurate records, particularly but not exclusively the personal/sensitive data of our customers, in accordance with GDPR and Taxi Private Hire data retention policy and storage requirements
- Leading on a defined task area within TPH, enhancing current knowledge in line with regulatory changes and delivering training to colleagues within TPH and wider departments
- Continuous review of written guidance and publications which inform all administrative processing tasks.
- Collation and maintenance of management information statistics, including daily outputs as requested.
If you have good administration experience and commit to the working arrangements, then please apply and I will be in touch.