Simon Acres Recruitment are working with a well-established merchant who, due to their continued success, are expanding and looking for an Internal Sales Assistant to join their friendly and welcoming team based in Berkshire.
Salary - Circa £28k per annum
The Hours
Week 1: Monday to Friday 07:00-17:15
Week 2: Monday to Friday 07:00-17:15, Saturday 08:00-12:00
This position would be ideal for someone who is focused on giving a fantastic customer service, with excellent communication and teamwork skills. The successful candidate will also have electrical wholesale experience with good product knowledge.
Full training will be provided, along with company benefits such as company pension and employee discount scheme.
Responsibilities and Duties
- Ensure customer satisfaction by serving customers politely and efficiently, and maintain an up-to-date knowledge of products technology and regulations
- Advising and guiding customers on the selection and use of products, and supporting colleagues in your areas of expertise
- Maximise sales using linked selling and other appropriate skills
- Driving sales using appropriate selling techniques e.g. quotation follow up, promotional selling, telephone marketing
- Maximising the I.T available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
- Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company, factoring in any special customer terms
- Supporting external representation to ensure that customer accounts are developed to achieve maximum sales
- Be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order (e.g. kitchen and bathroom planning, joinery survey, truss measurement etc.)
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
- Liaise with customer and internal department/supplier to ensure delivery requirements are met, informing customers of any delays or problems
- Ensure prompt delivery/collection for customers
- Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk
- Be aware of competitor and customer activities to identify commercial threats and sales opportunities
- Handle the return of goods from customers for credit/refund, and deal with any customer complaints quickly and properly, seeking guidance from your Supervisor where appropriate
- Keep all sales and display areas clean, tidy, and up to date, and stock levels are maintained
The Requirements
Previous experience in electrical wholesale
Previous experience in a customer facing sales role
Driving licence (desirable)
Experience in a telephone sales environment
Technical ability to take off quantities from plans
Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.