Our client is a Global market leader in the Motor Warranty arena, through continued growth they are looking to recruit a Motor Warranty Technical Claims Advisor to join their team.
This is a great career opportunity if you have any technical knowledge of cars in either a working capacity or even as personal interest
Full training will be given.
Main Aspects of the role are -
- Check and process warranty claims files.
- Provide the highest level of service to customers, dealer partners and repairers
- Manage technical relationships with main dealer workshops and repairers.
- Investigate warranty claim to conclude if it is a legitimate claim
- Inform and manage customer and repairer communications
You will -
Assess each incoming motor warranty claim (online & email) and ensure it is either authorised or rejected as per the policy terms and conditions.
Ensure administrative completion of the file and consistency of information.
Actively participate in the improvement of claims processed.
Register complaints
Support the motor warranty claims team and other departments if required.
Qualifications for this job
- Good technical knowledge of motor vehicles or experience of Motor Warranty Claims
- In depth UK corporate product knowledge (specific training adapted to non-technical candidates will be provided when taking up the position)
- General PC skills & experience in MS Office