Hayley Group Limited has an exciting opportunity for a Technical Support Analyst to join our well-established and experienced IT team based at our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.
Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the role:
As our Technical Support Analyst, you will have a strong knowledge of Microsoft Windows, with Windows Server knowledge being advantageous. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business.
Working hours: 41 hours per week Monday to Friday, plus 1 in 4 Saturday mornings.
Key responsibilities as our Technical Support Analyst will include:
- IT support provided by phone, face to face and electronically.
- Assisting with software and hardware issues.
- Updating calls and resolutions via our service desk system.
- Triage and escalation of IT issues within the department.
- Executing and completing assigned daily jobs/tasks.
Skills & Attributes we're looking for in our Technical Support Analyst:
- Excellent communication & customer service skills.
- Full UK driving licence.
- 2+ years of experience within the IT Industry (preferred technical experience).
- Computing qualifications/certifications would be advantageous. (CompTIA etc).
- Experience & knowledge with SIP/Telephony/VoIP would be extremely advantageous but not essential.
- Experience with Microsoft InTune/ Endpoint Manager would be desirable.
- Strong problem solving skills and resource management abilities.
Benefits:
- From 23 days annual leave (plus public/bank holidays), increased with length of service.
- Company laptop provided.
- Company pension (if eligible).
- Free Death in Service cover (x2 salary).
- Invitation to healthcare scheme.
- Wellness programmes.
- In-house training provided through Hayley Inspire.
Don't miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply' now to become our Technical Support Analyst - we'd like to hear from you!