Your new company
My client is a global biopharmaceutical company with a goal of contributing to healthcare innovation and environmental sustainability. They are focused on improving people's quality of life by preventing, alleviating, and curing diseases. They have a wide pharmaceutical portfolio, specialising in some of the following areas: Oncology, neurology and immunology. There is an opportunity for a Medical Customer Engagement, Medical Capabilities, Associate Director to join their team on a 12-month rolling contract.
Inside IR35
Onsite Uxbridge 50%
Your new role
As a highly motivated individual, you will ensure the provision of a customer focused Medical Information (MI) service to HCPs and patients across major Markets, aligned with the Scientific Communications and Engagement (SCE) team by:- Contributing to the strategy and execution of Medical Information processes, standards and services, including a relationship with the Medical Contact Partner (MCP).- Collaborating within matrix teams at a Worldwide (WW) and Market level performing Medical Information activities that meet local regulatory/cultural requirements.
What you'll need to succeed
- Be a pharmacist, physician, or life science graduate
- Have experience in the pharmaceutical or related industry including Medical Information and the ability to demonstrate expert knowledge of Medical Information function, activities, and processes.
- Have proficiency with systems (e.g., Salesforce), processes, products, and customer relations skills
- Have strong organisational skills with the ability to problem-solve and develop solutions whilst working across the matrix to provide an excellent Medical Information service to respond to customer enquiries.
- The ability to critically evaluate scientific data as well as retrieve and evaluate information from multiple sources for preparing MI responses.
- Excellent understanding of specific regulations, guidelines, and the practice of medicine as it is pertinent to Medical Information.
- Able to collaborate to efficiently align resources, simplify processes and identify opportunities for enhanced customer experience.
- Ability to establish effective and productive relationships with relevant stakeholders.
- Ability to critically analyse performance against quality measures, metrics, and process. Able to develop and implement appropriate actions in response to outcomes.
- Initiative to identify gaps and propose innovative solutions that optimise process and utilise technology.
- Prior experience managing and leading internal Medical Information Contact Channel or Outsourced Medical Information Partners in a global, highly matrixed organisation.
What you need to do now
Before you apply for this position, it is vital that you are in possession of a UK passport or relevant visa to work without restrictions in the UK and residing in the UK.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Roberta Atkins on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.