This role is an exciting opportunity for an IT Service Analyst to join a thriving health care team in Chessington. The successful candidate will be responsible for providing high-quality IT support and ensuring efficient operation of technology services.
Client Details
Our client is a leading player in the health care industry and has a significant presence in the UK with over 5,000 employees. They are committed to innovation and excellence, providing unrivalled service to their customers.
Description
- Provide IT support to team members, troubleshooting and resolving technical issues
- Monitor the performance of IT systems and address any inefficiencies
- Collaborate with the technology team to implement new IT projects
- Conduct regular system audits and data backups
- Develop and maintain IT documentation and procedures
- Ensure all IT activities comply with company policies and industry regulations
- Train staff on the use of new technologies
- Stay updated on industry trends and advancements in technology
Profile
A successful IT Service Analyst should have:
- ITIL foundation (v3 or v4)
- Solid experience in standard ITIL disciplines, e.g., Incident, Change Problem Management
- Solid experience using ServiceNow
- Microsoft Certification
- Resolving a minimum of 50 incidents per week
- Adhere to the rota and 8x8 guidelines.
- Take clear instructions from the Head of Service Delivery
- Incidents kept up to date no longer than 48 hours.
- Regular communication with end-users to avoid any escalations to the service excellence team.
- 3 days a week in the office.
- On-call responsibilities.
- Support team members and make sure you respond promptly to any group or individual Team chats.
- Travelling to other sites may be required.
- Prioritise customer satisfaction as the primary focus in all aspects of the role.
- Demonstrate an aptitude and eagerness to learn new technologies and develop comprehensive end-to-end knowledge.
- Possess exceptional written and verbal communication skills.
Job Offer
- £150 - £175 per day (Depending on experience)
- 3 Months Contract possible extension