Role: 2nd Line Support Engineer
Location: Preston, Lancashire
Salary: Up to £32,000
Industry: Logistic / Operations
Overview:
I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects!
Key Responsibilities & Technical Stack
- Provide high level technical support to users via phone, email, and in person.
- Install, configure, and maintain operating systems and software applications.
- Collaborate with other IT team members to resolve complex issues and implement solutions.
- Document support activities, procedures, and resolutions.
- Participate in IT projects as required.
- Strong knowledge of Microsoft Windows OS - MAC is also beneficial
- AD, AAD, GPO - including DNS, DHCP, TCP/IP
- Familiarity with networking including routers and switches - Draytek & Cisco
- Server upgrades, installs and decommissioning
- Citrix - other virtualisation beneficial - VMWare and Hyper-V
- Excellent communication and customer service skills.
Benefits:
- Competitive salary up to £32,000 per annum.
- 2 x year discretionary bonus (5%)
- 25 days holiday plus your birthday off
- Share scheme available
- Opportunities for career advancement and professional development.
- Pension scheme.
- Health and wellness benefits.
- Friendly and supportive work environment.
If you are local to the Preston / Lancashire area then please get in touch. You can apply directly by sending your CV through to my email - ( tom . craig @ nextech - group . co . uk )