Credit Hire Claims Handler
Salary: Circa £25,000
Location: Liverpool
A fantastic opportunity has arisen for a Credit Hire Claims Handler to join a leading non-fault accident specialist . This role is perfect for someone who has a passion for providing exceptional customer service and is looking for a fast-paced and challenging role. The successful candidate will be working with a friendly and supportive team and will have the opportunity to learn and develop their skills.
The Company
This company is a well-known brand in the UK for its ability to provide replacement vehicles quickly, allowing drivers to get back on the road as soon as possible so they can continue earning a living. They operate a fleet of over 100 vehicles, most of which are less than a year old, fully serviced, valeted and receives a 40-point check before being sent to a driver as a replacement vehicle. This wide range of vehicles allows the company to offer like-for-like vehicle replacement with its large wide service network, is able provide its replacement vehicles within hours.
The Role
The Credit Hire Claims Handler will be responsible for handling inbound and outbound calls promptly and professionally, using the online database to take the first notification of loss following a road traffic accident (RTA). The successful candidate will ensure all relevant documentation is obtained and checked before arranging a replacement vehicle, making the necessary enquiries with all parties involved in the RTA, including but not limited to calling witnesses, third parties, and insurance companies. They will schedule and coordinate replacement vehicle, repairs, and personal injury efficiently, monitor claims effectively and efficiently to ensure a maximum recovery of costs is possible and minimum disruption to the client, ensure that all clients are shown empathy and understanding in a stressful situation, provide exceptional customer service, guaranteeing client satisfaction and building strong relationships, maintain accurate and up-to-date records of customer interactions, and maintain accurate and up-to-date records of all liability enquiries.
Key Responsibilities of the Credit Hire Claims Handler:
- Handling of inbound and outbound calls promptly and professionally
- Using the online database to take the first notification of loss following a road traffic accident (RTA)
- Ensure all relevant documentation is obtained and checked before arranging a replacement vehicle
- Making the necessary enquiries with all parties involved in the RTA, including but not limited to calling witnesses, third parties, and insurance companies
- Schedule and coordinate replacement vehicle, repairs, and personal injury efficiently
Required knowledge and experience for the Credit Hire Claims Handler role:
- Excellent verbal and written communication skills
- Active listening skills
- The ability to remain calm, focused, and positive in challenging situations
- Strong attention to detail and organizational skills
- Proficiency in basic computer applications (Microsoft Office, email, etc.)
If you are a dedicated individual with great communication skills and a passion for providing outstanding customer service, we encourage you to apply. This company is projecting swift growth over the next 12 months and wants to welcome dynamic individuals to join them on the journey.
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Applicants must be located and eligible to work in the UK without sponsorship.
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