Customer Service Advisor – Domestic Sales & Service Team
Our client, a prominent distributor of fuel and lubricants, is looking for proactive Customer Service Advisors to join their Domestic Sales & Service team at their headquarters in Warrington, Cheshire. This temporary position offers an exciting opportunity to deliver exceptional customer service and maximize sales opportunities, with the potential to become a permanent role.
Key Information
- Location: Warrington, Cheshire (WA3 6GR)
- Salary: £24,500 (pro-rated) with bonus opportunity of up to £400 per month
- Contract Type: 6-month contract (with possible permanent opportunity)
- Hours: Monday to Friday, 8am – 5pm (either 8am – 4pm or 9am – 5pm) 2 in 4 Saturday mornings, with a half day off in lieu.
Role Responsibilities
As a Customer Service Advisor, you'll focus on:
- Providing an outstanding customer experience while maximizing sales opportunities and supporting customer satisfaction.
- Managing inbound contacts across various channels (calls, emails, web chats), and maintaining positive relationships with domestic customers.
- Promoting and upselling additional products and services in response to customer needs (NO COLD CALLING – inbound calls only).
- Ensuring compliance with company policies and procedures.
What's on Offer
- Competitive salary with bonus potential
- No weekend shifts during summer months
- Commission opportunities
- 25 days holiday (plus bank holidays), increasing to 26 days after 2 years
- Access to a group discount scheme
- Flexible annual leave options (purchase, sell, carry over)
- Company pension and life assurance (4x salary)
- One paid annual volunteering day
Ideal Candidate Profile
We are seeking candidates with:
- Contact centre experience or face to face customer service/sales experience (e.g. retail or hospitality).
- Strong self-confidence, motivation, and time management skills.
- Resilience, persistence, and a target-driven mindset.
- Ability to build rapport and handle customer objections assertively, with empathy and excellent listening skills.
- Effective verbal communication abilities and competency in Maths and English (required).
This is a fantastic role for individuals looking to make an impact in a customer-focused environment.
Apply now to start a rewarding journey with a respected industry leader!