We have an exciting opportunity available for a Transport Process Coordinator tojoin our Teesside office**.** You will join us on a full-time, permanent. In return, you will receive a competitive salary and benefits.
CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.
It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.
Main purpose of the role:
- To provide support to Planning Team & Transport Management.
- Responsible for preparing KPI reports for Transport Management and providing administrative duties to the department.
Your responsibilities as our Transport Process Coordinator will include:
- Main point of contact for all vendors & Planners with their correspondence to CCIS Landside via email & phone.
- Prepare and write daily and weekly statistics including daily/weekly AM/PM haulage statistics, productivity, cost-saving analysis
- Resolve transport issues where possible including by phone and email
- Assist in requesting and sending Proof of Delivery/CMR notes for all loads when required and in sending paperwork required to go with deliveries
- Confirm jobs prior to haulier statements being produced and update system if required
- Ensure TOPPS and other TMS systems are accurate from day to day i.e. container numbers are input into relative systems (Tops and Destin8) if required.
- Investigate containers not restituted by hauliers, or showing as still out to customer. Resolve any issues resulting in containers not being returned to correct quay
- Assist in Late Runners in a timely & prompt manner to relevant Customer Service Department
- Assist in requesting and sending Proof of Delivery/CMR notes for all loads when required and in sending paperwork required to go with deliveries.
- Confirm jobs prior to haulier statements being produced and update system if required
- Provide Holiday Cover within the team.
- Investigate any errors regarding Planning teams and highlight these issues to planning/ management
- Process updating, if required.
- System updating- such as Haulier rates, PPM (pence per mile, every month).
- CMA self billing/ Rate confirmations on haulies- Invoice raising
To become our Transport Process Coordinator, you'll need:
Skills & Experience
- Previous experience in a transport role preferred
- Ability to work on own initiative and provide reports and statistics (mainly Excel-based), consistently accurate and in a timely manner
- Previous customer service experience desirable
- Self-driven and motivated in a repetitive task environment
- Excellent communication skills in responding to and resolving customer/haulier queries by phone and in writing
- Attention to detail
- Ability to organise and prioritise workload
- Experience of improving working procedures and streamlining reporting functions desirable
- Team player
- Results based
- Innovative and looks for new ways to improve processes
Practical & Technical Knowledge
- Good understanding of in-house computer systems (Tops, Truckcom, VBS systems, Destin8 & CNS)
- Excellent knowledge and skills with Microsoft Office, with a focus on Word and Excel
- Excellent ability to produce Excel reports and collate data
- Good UK geographical knowledge desirable
- Awareness of UK road haulage
- Good understanding of port systems and haulage companies desirable
- Basic shipping knowledge desirable
Specific Information for the role
- Resolution of any issues impacting suppliers or internal customers
- Provision of statistics in a timely manner
- Haulage covered in advance when required
- Update of group system with all relevant and required information, within timescales
- Minimal input errors
In return, we will offer our Transport Process Coordinator:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Transport Process Coordinator role, please click ‘apply' now! We would love to hear from you!