At Nationwide, a Personal Banking Manager is an exciting customer focused role, where you will focus on developing more rewarding relationships by supporting our customers to access our products and services via inbound customer calls.
This role will support a range of non-advised products to fulfil the needs of our customers. Maximising your existing knowledge, whilst learning new skills.
Current working hours are Monday-Friday between 8am - 6pm and every other Saturday with opening hours between 9am - 1pm.
More rewarding relationships are important at Nationwide, so if you're located within 30 miles of Swindon, Northampton, or Sheffield we'll ask you to be on site for 2 days per week. This will help you build relationships with your team but also equip you with knowledge and learning to help you Get it done. The rest of the time you'll work from home so will need access to a quiet working environment with a secure and strong Wi-Fi connection.
If you live over 30 miles away from one of these sites then you'll be primarily home based, but with a requirement to continue team engagement, you will visit your line manager at your local hub once a quarter or when needed.
As part of a high-performing, purpose-driven organisation you'll receive a competitive salary based on your experience. There is also the opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills.
What you'll be doing
Handling inbound calls you will develop skills to deliver the right outcomes for our customers. You will need a willingness to learn as you develop your understanding and skills across our non-advised product range.
Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them.
You will have previous experience in identifying and meeting the needs of customers using our excellent knowledge of Nationwide's products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts.
About you
You will be the first point of contact for all Inbound Customer enquiries on opening New Nationwide products.
This role will help in identifying and meeting the needs of customers using your extensive training knowledge of Nationwide's products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts.
As a minimum requirement you'll:
- Have relevant experience in addressing the needs of members through skillful, principle-based sales processes and addressing holistic member needs
- Have first class communication skills
- Have good PC skills to be able to navigate different systems whilst speaking to customers
- Be a great team player with a good work ethic and the ability to be part of building a solid relationship with our members
- Have the ability to work from home in a suitable environment within the opening hours above
- Have experience of delivering fair member outcomes through the Nationwide Product range
- Have excellent rapport building skills
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- Wellhub - Access to a range of free and paid options for health and wellness
- 25 days holiday, pro rata
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
After you click the 'Apply now' button, we'll then confirm we've received your application successfully and invite you to the first stage; our online assessments!
Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situation judgement test, checking and numerical assessments - all focused around what's important to us in a member facing role at Nationwide.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.