Job Title
Field Operations Manager - up to £50,000 - based in Nottingham, Leicester, Birmingham, Northampton
Our client, a leading and well-established name in the compliance sector, is looking to appoint a Field Operations Manager to join their dedicated and experienced team. With expertise in duct cleaning, Legionella risk assessment, and ventilation hygiene, our client delivers comprehensive services and training to public sector organisations, utility companies, and various commercial and industrial clients. They seek talented individuals keen to learn and contribute to their expert team as part of their ambitious growth plans.
Personality Profile
The successful candidate will demonstrate excellent interpersonal, communication, and report-writing skills. They should be confident, proactive, and self-aware, capable of leading and motivating a geographically dispersed operational field team. A keen eye for detail, commercial awareness, and a strong focus on health and safety are crucial, alongside the ability to make sound decisions.
This role requires an individual capable of managing multiple projects, solving problems, and multitasking in a fast-paced environment. The candidate must be comfortable working within the company's core values of Honesty, Ownership, and Respect and able to focus on specifics while maintaining a broad perspective on challenges and opportunities.
Responsibilities
This position calls for a reliable self-starter to oversee the operational management of field staff and ensure the smooth delivery of services. Key responsibilities include:
- Assessing operations and staff performance on a nationwide level.
- Ensuring optimal deployment of field staff to minimise downtime and unproductive hours.
- Managing warehouse and fleet operations across different regions.
- Collaborating with various departments to design and implement improvement strategies, always aiming for Operational Excellence.
- Fostering strong working relationships with the planning team to enhance the efficient deployment of site staff.
- Implementing quality control procedures and ensuring adherence to relevant regulations.
- Organising training programmes and workshops for both new and existing staff.
- Establishing business targets and objectives and working with the team to achieve them.
- Providing guidance and mentorship to field staff.
- Overseeing customer relations, addressing issues, and attending pre-start site meetings and client review meetings as necessary.
- Ensuring all operations are carried out efficiently, cost-effectively, and within budget.
- Enhancing operational systems, processes, and best practices.
- Ensuring the organisation remains compliant with legal requirements.
- Developing and setting strategic and operational objectives.
- Managing budgets and financial forecasts.
- Conducting quality control assessments and monitoring field production KPIs.
- Leading recruitment efforts, onboarding, and the day-to-day management of field staff.
- Overseeing staff performance management, including disciplinary procedures.
- Actively identifying ways to improve the quality of customer service.
- Assisting in the introduction and development of new field services and products.
- Serving as the out-of-hours contact if required to support field staff.
Requirements and Skills
- Proven experience as an Operations Manager or in a similar role.
- Knowledge of organisational effectiveness and operations management.
- Experience in budgeting and forecasting for human resources.
- Familiarity with business and financial principles.
- Excellent communication skills.
- Strong leadership and organisational abilities.
- NEBOSH or equivalent certification.
- Strong understanding of industry guidelines and regulations, such as TR19 Grease/Air and HSG274.
Health & Safety Responsibilities
- Producing and reviewing method statements and risk assessments.
- Reviewing and producing COSHH assessments.
- Reviewing and producing health and safety policies.
- Acting as the health and safety officer for all field staff.
- Reporting, investigating, and analysing vehicle and personnel accidents.
Resources Requirements
- Laptop with Microsoft Office.
- Smartphone.
- Company Vehicle.
Benefits:
- Holiday entitlement of 22 days; increases with the length of service.
- Profit sharing scheme (excluding sales-based staff)
- Mentoring scheme for new starters
- Training programme for all staff
- Friends and Family referral bonus scheme
- Pension Scheme – Employee 5% and Employer 3% contribution