Job Title: Sales Administrator/Order Processing
Department: Sales
Location: Baston, Lincolnshire
Reporting to: Sales Manager
Salary: £30,000 to £33,000 per annum, plus a company profit-related bonus scheme.
About the Role:
Our client, a leading company in the industry, is seeking a dedicated Sales Administrator/Order Processing specialist to join their dynamic sales team in Baston, Lincolnshire. This is an exciting opportunity to provide exceptional administrative support, ensuring efficient and accurate processing of all customer orders.
Job Purpose:
To provide excellent administrative support in the Sales Department by processing all customer orders efficiently and accurately. You'll play a crucial role in ensuring outstanding customer service, supporting the customer order journey, and facilitating the smooth progress of orders.
Key Responsibilities:
- Monitor and respond to emails in the @orders inbox daily.
- Process all orders received before 4pm on the same day.
- Prioritise workload to organise and coordinate sales orders efficiently.
- Make outbound phone calls to gather missing order information or verify details before inputting them into the Orderwise system.
- Complete order confirmation calls for all processed orders and communicate details to the relevant department before passing the order to logistics.
- Make outbound calls for orders with outstanding payments.
- Serve as the first point of contact for customers over the phone regarding existing orders, providing exceptional customer service.
- Address and resolve enquiries to a standard satisfactory to both the customer and the business.
- Regularly check the order journey to prevent internal delays.
- Update Orderwise with current order or account information frequently.
- Handle complaints in accordance with the company's complaints procedure.
- Develop and maintain effective working relationships with other departments to achieve company goals.
- Perform ad hoc administrative tasks, such as updating Orderwise with category/product information
Requirements
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Previous experience in a Customer Service Environment and Order Processing.
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Strong administrative skills.
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Excellent communication skills.
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Proficient PC skills.
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Attention to detail.
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Problem-solving skills.
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Good time management.
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An understanding of Health & Safety Procedures.
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Key Performance Indicators (KPIs):
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All orders received before 4pm to be processed on the same day.
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Order acknowledgment calls to end-users for tanks over 3,000 litres sold by a reseller to be completed on the same day.
Benefits
- £30,000 - £33,000 per annum depending on experience
- Free lunch 2 days per week
- Profit share bonus scheme
- Progression opportunities
- Fun collaborative working environment