Job Title – Administrator
Location - Northwich, CW9 7LN (office based)
Contract - Full Time and Permanent 37.5 hours - Monday to Friday
Salary £23,480.55
Residential Management Group, one of the UK's largest Property Management Companies, is looking for an experienced and tenacious Administrator to become an integral part of our Compliance team at our Gadbrook Park office in Northwich (CW9 7LN). Working a 7.5hour day, there is some flexible with regard to start and finish times – eg 8am to 4pm, 8.30am to 4.30pm or 9am to 5pm.
As an Administrator within our Compliance team, you will handle the administration of instructing regulatory legal requirements on behalf of RMG and our clients. You'll also be handling enquires on a variety of compliance issues (verbally and in writing), from various stakeholders (colleagues, third party contractors and customers). You will ensure all enquiries are responded to accurately and within the Service Level Agreement (SLA) timeframe and in accordance with our policy and procedures.
What are some of the tasks I will be doing day to day?
- Ensuring regulatory legal requirements are instructed across applicable Modules and that applicable database(s) are accurately updated.
- Monitoring supplier SLA's ensuring reports are received, reviewed and uploaded to the database in a timely manner.
- Assist in resolving and resolve (where possible) any "non" compliant items across applicable modules in aims to minimise the overall company & client's risks.
- Receiving and assessing customer and/or 3rd party enquiries, providing appropriate advice, guidance and service and/or solution.
What are we looking for from you?
- Strong administration skills with solid experience of cross-departmental working.
- Excellent communication skills, both written and verbal – with the confidence to pick up the phone and speak with key stakeholders when required to achieve a speedy resolution.
- Excellent level of attention to detail and analysis skills, with solid time management and organisation skills.
- Ability to confidently use Microsoft Word and Outlook and Excel
- The ability to provide a consistent high level of customer service, to both internal and external customers.
- Ability to make decisions both independently & collaboratively, but confident to ask questions when unsure.
This role will suit someone who is resilient, ensuring they meet their own SLA's and is also happy to roll up their sleeves and work as part of the team to achieve team objectives, when required.
What does RMG have to offer?
You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. Here's a small selection of what's on offer -
- A 37.5 hour working week and a salary of £23,480.55
- 25 days holiday plus all Bank Holidays plus never work your Birthday
- Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!