You will be responsible for providing exceptional customer service support, handling enquiries, and resolving issues efficiently. You will play a vital part in maintaining positive customer relationships and contributing to the overall success of the company.
Benefits:
On-site cafeteria, Car park, Pension scheme
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone, email, or chat.
- Resolve customer issues in a timely and effective manner.
- Process customer orders, manage returns, and address billing enquiries.
- Maintain accurate customer records and data.
- Ensure high levels of customer satisfaction through excellent service.
- Collaborate with other departments to provide comprehensive customer support.
Additional Skills (Preferred):
- Experience in a customer-facing role.
Qualifications:
- Strong customer service skills, with a focus on empathy and problem-solving.
- Excellent verbal and written communication skills.
- Proficiency in customer relationship management (CRM) software.
- Ability to multitask and prioritise tasks effectively.
- Strong attention to detail and accuracy.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk