Adecco are recruiting for a part time docucare DCA to provide printer support for our National client in Central London.
This a part time role working Monday - Friday 9am- 1pm for a 6 week period.
Job Role Summary:
A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. Focus is on proactively monitoring and managing all call incidents and engaging in preventive maintenance tasks to optimise fleet uptime. In addition DCA is responsible for logging engineer escalations and ensuring all technicians are fully escorted when on site P&G.Primary Activities
These are key components of the role, with little or none of this activity the idividual should not be classified as an DocuCare (DCA)
These activities are expected to represent the majority if the DocuCare's available timeActively engaged within response to break/fix incidentsKey componentTroubleshoot technical device first time fix issues with Office devices:Key componentDiagnostics of hardware related issueKey componentReplacement of ERUs (Engineer Replaceable Unit) - as defined by XeroxKey componentRepair via non-electrical parts (e.g. feed rollers)Key componentFollow All Call Activity (ACAs)Key componentCalibration of system function via UI (User Interface)Key componentAdjustments via use of a toolKey componentFirmware management (with instruction)Key componentReplacement of innovator kits, TAGs or retrofits (as defined by Xerox)Key componentDevice network re-configuration (via config or clone)Site dependantKnowledge of Network issues (Print driver or queue)Key componentResolution of Network issue (Print driver or queue)Site dependantTailored Service Note (site specific requirements), e.g. Equitrac, SafecomSite dependantSupport Third party peripheral devices (with instruction)Site dependantSupport Tools or Systems utilised within Technical Services to perform tasksKey componentManage Locker of company assets (parts/tools) and undertake six monthly stock checksKey componentAssist with the preparation of Office hardware to support installation, relocation and collectionSite dependantEscalate call to appropriate route for next stage of resolutionKey component
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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