NaVCIS Administrator
- Hourly Rate: £11.98 per hour PAYE (£23,121 FTE)
- Location: Ryton On Dunsmore
- Job Type: Full time, Temporary (5-6 months)
- Start Date: ASAP subject to police vetting clearance
We are seeking a NaVCIS Administrator to provide comprehensive administrative and clerical support across all departments. This role is essential in ensuring the smooth operation of our services, acting as the first point of contact for customers and managing a variety of tasks efficiently. The ideal candidate will be proactive, organised, and able to handle a diverse workload within set service level agreements.
Day to Day of the role:
- Serve as the first point of contact for customers, responding to calls and emails, prioritising and directing queries appropriately.
- Process incoming post and action correspondence when necessary.
- Interrogate IT systems used by NaVCIS, maintain spreadsheets, databases, and filing systems, and enter data as required.
- Produce management reports related to case referral and property seizure invoicing.
- Manage workloads and tasks promptly and proactively, ensuring completion within service level agreements.
- Generate management information on various NaVCIS issues using data from IT systems and manual records.
- Support other areas of NaVCIS work or customer groups as needed.
- Organise meetings and visits, meet and greet visitors, and maintain daily mailbox management.
- Maintain NaVCIS stationery and marketing materials, ensuring adequate levels are available.
- File all electronic and paper-based documents and maintain up-to-date filing systems.
- Liaise directly with customers regarding initial case referral acceptance criteria and related issues, raising and escalating these to supervisors as needed.
Required Skills & Qualifications:
- Experience in an administrative role, preferably within a similar environment.
- Strong organisational and time management skills.
- Proficiency in using IT systems and producing reports.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Experience in handling confidential information with discretion.
Benefits:
- Competitive hourly rate of £11.98 ph PAYE, equivalent to £23,121 FTE.
- Free onsite parking.
- Hybrid working model.
- Opportunity to work within a dynamic and supportive team.
To apply for the NaVCIS Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.