Our client is a market leader and supply chain innovator, providing extremely reliable "last mile" delivery of critical replacement parts to the global field service industry.
Aims of Position
To provide the highest standard of service support within Implementation, ensuring that new customer implementations, and any changes for existing customers are completed smoothly and to a high quality.
Specific Responsibilities
- Process new customers / engineers onto the ByBox system
- Produce and issue starter packs to customer specification
- Ensure customer labels are processed including bulk, auto replenish and day-to-day cases
- Provide support to internal projects ensuring deadlines are adhered to
- Manage lock and key stock ensuring adequate stock levels to deal with all customer requirements
- Manage Global App Locker and lock inventory
- Complete lock recycling to make sure we can benefit from returned / unused locks
- Maintain and develop effective working relationships with other departments
- Ensure that a professional level of communication is maintained with external customers and suppliers
- Manage BAU workload, cases and emails
- Undertake other tasks as reasonably directed from time to time
- Assist with training of new starters
- Attend and contribute to regular team meetings
- Be aware of and follow all Health & Safety procedures
Skills and Experience Required
- Good communication skills, verbal and written
- Ability to work alone and as part of a team
- Willingness to learn and develop new skills
- Attention to detail
- Excellent customer focus
- Provide proactive support to colleagues within ByBox and our customers
Qualifications and experience
- Essential skills required
- Experience of working in an administrative role
- Experience working in a process driven environment
- Knowledge of and the ability to work to Service Level Agreements
- IT Literate – Word, Excel and Microsoft Office
Desirable skills required
- Able to demonstrate use of own initiative and recommend improvements
- Character and personal qualities
- Commitment, enthusiasm, passion
- Ability to work under pressure and multi task
- Ownership
- Customer Focused
- Flexible attitude
- Team player
Hours are between Monday to Friday 9am-5pm (37.5 hours per week) and we are offering a starting salary of £13.28 per hour - this is a temp to perm vacancy for the right candidates