Field Operations Administrator
My client is looking for a proactive and detail-oriented Field Operations Administrator to join their team. The successful candidate will interact with customers to answer questions, resolve support issues, improve credibility, and nurture relationships. This role involves working closely with the Customer Relations Manager and other administrators to implement customer service best practices and ensure all details are covered.
Benefits:
- Free Parking onsite
- 35 days holiday (excluding public holidays)
- Death in service benefit
- Company Pension Contribution
Day-to-day of the role:
- Invoice and email SERV work orders to clients, ensuring reports are accurate and cannot be modified.
- Update asset information on accounts when parts are replaced.
- Review handover forms, Engineers' reports, and customer feedback to note any required actions.
- Monitor the "Service" inbox and respond to emails as allocated.
- Resolve invoicing queries from clients and handle requests for "Supply only" parts.
- Liaise with the Customer Relations Manager for additional tasks during quieter periods.
- Administer the schedule for efficient use of Engineers to meet customer and company requirements.
- Generate Dynamics work orders for engineers and manage client communications regarding service calls.
- Complete and file quotes generated from maintenance visits and emergency callouts.
- Maintain and update operational information on Dynamics, including client contact details and asset information.
Required Skills & Qualifications:
- Strong administrative skills with attention to detail.
- Excellent communication and customer service skills.
- Ability to work proactively and collaboratively with a team.
- Proficiency in Dynamics or similar CRM software.
- Experience in handling invoicing, scheduling, and reporting tasks.
- Familiarity with standard office software, including PDF management and email handling.
To apply for the Field Operations Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.