CRM Executive
Location: Hedge End
Hours: Monday to Friday, 08:30 - 17:30
We are seeking a dynamic CRM Executive to join our client's growing team, reporting directly to the CRM & Database Manager. This role offers a unique opportunity to help shape the customer journey by using data effectively and working closely with the Marketing Team, Franchise & Service Managers, and third-party providers. The role involves ensuring that customers are well-informed about the latest offers and are reminded of upcoming Services and MOTs.
**Key Responsibilities:
Database Management:
- Assist in maintaining and developing the marketing database, ensuring data accuracy, currency, and consistency.
- Act as the primary contact for the marketing database, identifying opportunities for system improvements and data management enhancements.
- Support staff in utilising the database for business operations.
- Efficiently handle CRM issues, including customer complaints and resolutions.
- Undertake project work as required and contribute to management reports and metrics.
- Visit dealerships within the group to provide proactive support and training on CRM and CCC systems.
- Ensure compliance with data protection regulations, including GDPR, and uphold best practices for data use and maintenance.
Marketing Support:
- Fulfil marketing requests related to campaigns, including data extractions, HTML creation, and Keyloop marketing setup, or liaising with third-party suppliers.
- Assist in implementing a new customer journey process, from HTML creation to campaign setup.
Team Development:
- Participate in the ongoing development of the CRM team.
- Engage fully in development reviews and contribute to team growth.
**What We're Looking For:
- Administrative Experience: Prior experience in administration is essential.
- Strong organisational skills with the ability to meet work deadlines.
- Excellent communication and listening skills, with a capacity to advise and support team members effectively.
- A strong work ethic, adaptable to change, and capable of maintaining high-quality work under pressure.
- Analytical and problem-solving abilities, with the capability to research and find appropriate solutions.
- Attention to detail and an ability to react positively to organisational and market changes.
**Benefits:
- Competitive Salary
- Hybrid Working: Up to 2 days a week working from home.
- Training and Support: Comprehensive training to help you succeed in the role.
- Holiday Entitlement: 30 days including Bank Holidays, with additional holiday entitlement for long service.
- Discounts: On MOTs, servicing, and parts.
- Bonuses: Recommend a Friend and Introducing a Customer bonuses.
- Life Assurance: Included as part of the benefits package.
- Pension Scheme: Contributory pension scheme.
- Career Development: Opportunities to learn and grow within the company.
If you are interested in the position and would like some more information or to apply, please call Bethany at Premier Automotive on . Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit.
INDAUT